Privacy Policy
You need to be able to trust us.
So we’re scrupulously careful with the data we collect and who we share it with.
You can read our full privacy policy below.
Alexa Ryan-Mills Privacy Policy
Since 2018 the General Data Protection Regulation (GDPR) has imposed greater data protection obligations on organisations while giving more rights to individuals in relation to how their personal data is processed. It also requires organisations to provide information about their processing in a clear and transparent way. Personal data is anything that can identify you as a living individual.
Data controller
If you have any questions about this privacy policy, please contact Alexa Ryan-Mills, our designated data controller, on hello@alexaryanmills.co.uk.
How we collect your personal data
Most of the personal information we process is provided to us directly by you in the following ways:
- By you getting in touch with us – by phone, face to face, by post, by business card or via our website enquiry form.
- Through us taking site photographs with your permission – our phones may take geo-location information.
- We also receive personal information indirectly, in the following scenarios:
- Through someone representing you.
- Via openly available public sources such as a company website or social media.
The personal data we process and why
| The personal data we process | Purpose | Legal basis |
|---|---|---|
| Your name, job title, postal address, phone numbers, email address, social media handles |
We use this information to answer sales enquiries, to keep you informed about our services or projects that we believe will be of interest to you and in fulfilment of a contract or provision of our services |
Contract, consent |
| Geo-location information if we’re taking photos of your garden |
Our phones may take geo-location information when taking site photographs |
Consent |
How long we keep your personal data
If you have a contract in place with us, we will hold your information for six years after the contract expires, subject to any legal requirement. For the purposes of direct marketing, we’ll keep your information until you unsubscribe. You can of course ask us to delete your information at any time and we will oblige (subject to some exceptions set out in law).
Sharing your data
We don’t share your personal data with any third parties for them to use for their own marketing purposes. We may share your data as follows:
In the fulfilment of a contract, enquiry or tender process where contact details may need to be provided for costing of or for the provision of goods and services from trusted partners.
When we are legally required to do so.
When you have requested us to do so.
When we are working with our professional services providers – such as accountants and solicitors.
When you give us information about another person, you need to confirm you’ve been appointed to act on behalf of that other person. This includes providing their consent to process their data as set out in this policy. The person you’re representing needs to provide this consent in writing via hello@alexaryanmills.co.uk.
Your rights
You have rights over your data. Subject to some legal exceptions, you have the right to:
Know what information we hold on you – We hold personal information in both paper form and on our IT systems in line with our retention policy. If you would like a copy of the information we hold about you, you can make a subject access request by emailing hello@alexaryanmills.co.uk. Please provide your current contact details and sign your request. We may need further proof of identity before we can release this information to you and we’ll endeavour to respond as soon as possible, at most within one calendar month.
Have your information corrected or deleted – You have rights in certain circumstances to have inaccurate personal data corrected, deleted or destroyed. Please send any changes to hello@alexaryanmills.co.uk providing both your old and new contact details or requests for deletion.
Stop receiving direct marketing – You have the absolute right to not receive direct marketing. If you wish to not receive direct marketing, please press the unsubscribe button or email hello@alexaryanmills.co.uk
Withdraw consent – If you have provided us with consent to process your personal data, you have the right to withdraw this and prevent any future processing. If you wish to withdraw consent, please email hello@alexaryanmills.co.uk.
Data security and safeguards
Alexa Ryan-Mills takes the protection of your personal data very seriously and we take appropriate steps to ensure your personal data is stored in a secure environment to prevent any unauthorised access. We may need to share your personal data with third parties. When we do so we have appropriate agreements in place to protect the data. Any personal information sharing between third parties and us are conducted by secure means.
External links
If you use a link to go from our website to another website, or you request a service from a third party, this privacy policy will no longer apply once you have left this website. Your interaction on any other website is subject to that website’s own rules and policies.
ICO – Information Commissioner’s Office
You have the right to lodge a complaint with the ICO, the data protection regulator in the UK, if you believe your personal information has or is being used by us in a way that you believe does not comply with GDPR. The contact details for the Information Commissioner’s Office (ICO) are available on the ICO website. Please contact us before making any complaint and we’ll seek to resolve any concerns you may have. This privacy policy will be reviewed on a regular basis and updated if required.
Cookies
Understanding what’s unique about our clients is really important to us. As is having a great website that makes it easy for you to find what you’re looking for. That’s why we use cookies. If you’re interested in knowing more about this, you can read about how we manage cookies and the data they provide below.
What is a cookie?
A cookie is a small piece of data sent from a website and stored on your computer or mobile device by your web browser while you’re online.
What cookies do we use?
We use Squarespace third-party cookies to collect analytics that help us to understand how people are using our website and how we can improve user experience. You can learn about the Squarespace cookie policy on the Squarespace website. Our website includes embedded services such as Instagram. These third-party services may also save cookies on your computer or mobile device, although we have no control over these cookies.
You can block cookies yourself via your web browser, but it may mean you can’t access all or parts of our site.
The tables below outline the cookies we currently use:
Functional and required cookies
| Name | Duration | Purpose |
|---|---|---|
| crumb | Session | Prevents cross-site request forgery (CSRF) |
Analytics and performance cookies
| Name | Duration | Purpose |
|---|---|---|
| ss_cid | 2 years |
Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cpvisit | 2 years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvisit | 30 minutes | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvr | 2 years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvt | 30 minutes | Identifies unique visitors and tracks a visitor’s sessions on a site |